Adopt a trustee mindset. According to Sutton, “Leaders should be trustees of other people’s time.” This means not just trying to find ways of saving people’s time, but also being aware of how you’re imposing on their time.
Don’t be oblivious. “Leaders need to be aware of the power and influence they have,” says Sutton, because an offhand comment can send employees on a wild goose chase that costs time, energy, and money. “That’s what happens when people in positions of power…are unaware of their cone of friction.” Leaders also need to acknowledge their blind spots. Many assume that because of their success, they know everything that matters about their…
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