Processes are to organisations as highways and railroads are to any modern economy. In today's fast-paced business environment, the importance of formal processes cannot be overstated. Processes serve as the backbone of operational excellence, ensuring that people joining your organisation become effective immediately and that tasks are executed consistently, efficiently, and effectively. That being said, it's surprising how many organisations still operate without formal processes in place. This article explores some of the main reasons behind this and shares some insights for organisations who wish to become operationally excellent.
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