Insights · Articles, newsletter, podcasts and videos
Ideas for building organisations that work right first time.
Alex’s newsletter on designing, building and running the connected organisation. Sent by email, shared on LinkedIn and archived here.
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Watch the videos on YouTube →
Articles
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Building for AI right first time
My view on what Ireland’s AI plans mean for anyone running a business, and how I’d approach it.
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What Ireland’s AI plans mean for your business
What Ireland’s national digital and AI strategy and Enterprise Ireland’s Make AI Work guide say for businesses.
Newsletter · Past editions
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SIPOC + CLOU = Game Changer
The combination of Colleague Letters of Understanding (CLOUs) and SIPOCs (Supplier, Input, Process, Output, Customer) can be a powerful approach to improving organizational processes and fostering a culture of clarity, accountability, and continuous improvement. Here’s how these two tools can…
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Simplification Through Commitment
In a world where organisational structures often resemble hierarchies with top-down decision-making, Morning Star stands as a beacon of innovation. This renowned company in the food processing industry has redefined how businesses can operate by employing a unique management practice:…
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Complexity Is Not Doing The Simple Things Well
In a bustling office filled with diligent employees, there was a common nemesis that plagued their daily tasks – a web of tangled ethernet cables. These cables connected the various workstations to the network, but over time, they had evolved…
Listen and watch
Podcasts, interviews and talks.
Alex talking about operational excellence, SME recovery and the future of productivity.
Podcast · October 2023
Operational excellence in the service sector
Alex on the Business Innovation podcast: what operational excellence means when the work is service and knowledge work, not manufacturing.
Radio · 2020
Tipp FM, Tipp Today
As an SME Recovery Ireland local leader, Alex explains the SME Recovery Plan and what it means for small businesses.
Radio · October 2020
Community Radio Kilkenny City
Start Me Up Business: Alex on SME recovery and helping small firms get back on their feet. His interview starts at 27:30.
Webinar · Video
The future of GBS productivity
Alex joins Mark Downey to discuss how Global Business Services organisations can raise productivity.
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