An article by Amy C. Edmondson Summary. Is your organisation plagued by side conversations? A side conversation is one that happens outside of formal channels but is nonetheless focused on consequential aspects of the work. They happen in hallways, lunchrooms,…

This update includes this link to an October 2023 article on “Young Workers Don’t Want to Become Managers — and This Study Uncovers the Reason Why” in Entrepreneur Magazine. In his seminal book “Management”, published in 1973, Peter Drucker foresaw…

An article from my tutors at MIT: Nelson Repenning and John Sterman

In today’s competitive business landscape, companies are under relentless pressure to deliver results quickly and are often judged by short-term performance goals. Unfortunately, there is a common misconception that an organisation that can “get things done” equates to being an…

In the increasingly complex landscape of modern business, the role of the Chief Operating Officer (COO) has evolved to become more critical than ever. Often considered the right hand to the CEO, the COO ensures that the business runs efficiently…

In today’s fast-paced business environment, obstacles and challenges are inevitable. Companies across the board are grappling with complexities and disruptions, and the ability to solve problems efficiently is increasingly becoming a prized asset. However, a concerning trend that many organisations…

In the ever-evolving business landscape, the importance of a well-articulated strategy cannot be overstated. However, a strategy is only as good as its execution. At Expertivity Technologies, we believe that strategy deployment is the linchpin that connects organisational vision to…

Processes are to organisations as highways and railroads are to any modern economy. In today’s fast-paced business environment, the importance of formal processes cannot be overstated. Processes serve as the backbone of operational excellence, ensuring that people joining your organisation…

In today’s fast-paced business environment, the ability to make informed, effective decisions is more crucial than ever. At Expertivity Technologies, we understand that operational excellence is not just a methodology but a culture that empowers individuals at all levels to…

The combination of Colleague Letters of Understanding (CLOUs) and SIPOCs (Supplier, Input, Process, Output, Customer) can be a powerful approach to improving organizational processes and fostering a culture of clarity, accountability, and continuous improvement. Here’s how these two tools can…