Before introducing the two things to stop doing with teams, it’s important to understand the role that teams play in organisations and what a complex organisation is. Traditional organisations (bureaucracies and industrial/manufacturing) are predominately “complicated systems”, where the principles of…

Excellent Article from McKinsey: Stop wasting your most precious resource: Middle Managers This article from McKinsey focuses on the critical yet often underutilised role of middle managers within organisations. The document highlights the challenges faced by these managers, including pressures…

Frontline and mid-level managers occupy a pivotal position within any organisation, managing the teams that engage directly with the organisation’s customers, both internal and external. External customers are those served by the organisation whereas internal customers are those served by…

1. Strategic Alignment of Workload and Capacity Effective frontline and mid-level managers adeptly align their teams capacity with fluctuating workload demands, ensuring that resources are optimally utilised to deliver a great customer (internal and external) experience without overstretching their teams.…

It is generally accepted that the growth of complexity in organisations is outrunning the knowledge and understanding of how to manage it. A symptom of this growing complexity is the increasing demand for analytical, creative and systems thinking skills, 3…

Our video “Unlocking Success: The Strategic Importance of Active HR Planning” highlights the essential role of proactive human resources planning in ensuring business success, particularly within knowledge-driven organisations. At Expertivity Technologies, we have over two decades of expertise in HR…

This video from James Allen at Bain & Company emphasises that sustainable growth challenges both emerging insurgents and established multinationals. Bain’s research suggests that retaining a founder’s mentality—characterised by an insurgent culture, an owner’s mindset, and a frontline obsession—is crucial…

A one-page visual summary.

Amy C. Edmondson’s discussion on the “Right Kind of Wrong” explores the concept of embracing failures as opportunities for learning and innovation, particularly in the context of leadership and team dynamics. Through the electric maze exercise she describes, Edmondson illustrates…

The Ladder of Abstraction, originally articulated by linguist S.I. Hayakawa in his 1939 book “Language in Thought and Action,” is a foundational concept in communication, linguistics, and cognitive psychology with significant implications for businesses aiming for operational excellence. This framework…